YATSUR Refund & Cancellation Policy

Foundations, Self-Paced, and Live purchases include a 30-calendar-day money-back guarantee beginning at the timestamp of the original purchase.

If you request a refund within that 30-day period, YATSUR will refund the amount you paid for that eligible purchase to the original payment method. There is no lesson-completion percentage requirement.

The 30-day guarantee applies once per person per product unless applicable law requires otherwise. A later repurchase of the same product after a prior refund is not automatically eligible for another 30-day guarantee.

For a multi-payment plan, the 30-day refund period begins with the first payment.

If an eligible refund is approved during that period, YATSUR will refund the installments already collected for that purchase and cancel the remaining scheduled installments.

After the 30-day refund period ends, remaining scheduled payments continue to be due unless applicable law requires otherwise or YATSUR agrees to a different arrangement in writing.

A payment plan is a way to pay for the program; it is not a month-to-month subscription that can be canceled simply by stopping participation.

Workspace and Community subscriptions renew until canceled.

You may cancel a subscription at any time. Cancellation stops future renewals and normally takes effect at the end of the billing period you already paid for.

The first payment of a new Workspace or Community subscription is eligible for a refund if requested within 30 calendar days of that first subscription payment.

Later renewal payments are not refundable after the new billing period begins, except for duplicate or incorrect charges, where required by law, or where YATSUR approves an exception in writing.

Canceling a subscription and requesting a refund are different actions. Canceling stops future renewals. A refund request asks YATSUR to return an eligible payment under this policy.

Foundations includes a 60-day training Workspace period and Community access during that included period.

That included access does not automatically convert into a paid Workspace or Community subscription. A separate purchase and affirmative consent are required before recurring billing begins.

The 60-day Workspace period begins when the Workspace is verified ready for the learner.

Business X-Ray and Technical Pricing & Scope are professional service engagements.

They are refundable before work begins.

For this policy, work begins when YATSUR does any of the following for that engagement:

• starts the scheduled diagnostic/working session;
• begins reviewing customer-provided materials for the engagement; or
• begins the analysis or research used to prepare the deliverable.

Once work has begun, the service fee is not refundable except where required by law or where YATSUR agrees otherwise in writing.

If discovery shows that a broader engagement is needed, YATSUR will not perform additional paid work without your approval of the additional scope and price.

Managed Implementation is quoted and scoped per project. The signed statement of work, proposal, or order form controls project-specific scope, milestones, payment, cancellation, acceptance, and refund terms.

Core is a licensed product. Its license rights, restrictions, delivery terms, and refund treatment are governed by the Core License Agreement presented with that offer. Core should not be purchased until those terms are available for review.

When a purchase is refunded, the access supported by that purchase ends. This can include course access, training Workspace access, Community access, licenses, or other entitlements tied to the refunded purchase.

If you have another active purchase or subscription that independently provides the same access, the system should keep the access supported by that other valid entitlement.

Email [SUPPORT EMAIL] from the email address used for your purchase and include your name, checkout email, product/service purchased, and purchase date if available.

We aim to acknowledge refund requests within 2 business days.

Approved refunds are submitted to the original payment method. After YATSUR submits the refund, the payment processor or your financial institution may require additional time to display it in your account.

Use [ACCOUNT / CANCELLATION URL] to cancel an eligible online subscription, or contact [SUPPORT EMAIL] if you cannot access the cancellation method.

We do not require you to buy something else, speak to a salesperson, or accept a retention offer before canceling.

If you believe a charge is incorrect, we encourage you to contact us so we can investigate it quickly. This does not limit any right you may have to dispute a charge with your bank or card issuer.

If a payment is formally disputed, access supported only by the disputed payment may be temporarily suspended while the dispute is reviewed. Access supported by another valid purchase should not be removed.

YATSUR will not issue a duplicate refund for an amount already returned through a chargeback or other payment reversal.

Where applicable, a refund will include refundable taxes associated with the refunded transaction as required by law and the payment processor's handling of the transaction.

YATSUR may deny a voluntary refund request involving fraud, abuse of the refund program, or repeated refund-and-repurchase behavior, except where a refund is required by law.

Changes to this policy apply prospectively to purchases made after the updated effective date unless the law requires otherwise.

Nothing in this policy limits rights that cannot legally be waived.